The skilled negotiator : mastering the language of engagement / Kathleen Kelley Reardon.
Material type:
TextPublication details: San Francisco, CA : Jossey-Bass, c2004.Description: x, 259 p. : ill. ; 24 cmISBN: - 078796655X (alk. paper)
- 658.4052 RES 2004
| Item type | Current library | Call number | Status | Notes | Barcode | |
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Books
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Bangladesh Public Administration Training Centre Library General Stacks | 658.4052 RES 2004 | Available | mizan | 94493 |
Includes bibliographical references and index.
Defining the art -- A versatile frame of mind -- Preparation and planning -- Prioritizing issues, setting and revising goals -- Ethical considerations -- The persuasive opening -- Persuasion strategy choices -- The role of power -- When the discussion gets stalled or heated -- Taking negotiation talents global.
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