Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld.

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TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1993.Description: xii, 233 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Notes	Barcode
Books	Bangladesh Public Administration Training Centre Library General Reading Room	658.812 FLC 1993	Available	mizan	81026
Books	Bangladesh Public Administration Training Centre Library General Reading Room	658.812 FLC 1993	Available	mizan	81660

Includes bibliographical references (p. 221-224) and index.

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