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Total quality management :

Ross, Joel E.

Total quality management : text,cases and readings / Joel E Ross. - Florida : St. Lucie Press, 1995. - xi,465p. figs.tables. ; 24 cm.

Includes Index

ISBN: 8175140127

Subjects--Topical Terms:
Customer satisfactions

Dewey Class. No.: 658.562 / ROT 1995

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