Empowering the customer /
Ayeni, Victor.
Empowering the customer / Victor Ayeni. - London : Commonwealth Secretariat, 2000. - x, 63 p. ; 24 cm. - Managing the public service strategies for improvement series ; no. 13 .
Includes bibliographical references (p. 55-57).
0850926491
2002405350
Organizational change.
Public administration.
Customer relations.
JF1525.O73 / A94 2000
352.3 / AYE 1986
Empowering the customer / Victor Ayeni. - London : Commonwealth Secretariat, 2000. - x, 63 p. ; 24 cm. - Managing the public service strategies for improvement series ; no. 13 .
Includes bibliographical references (p. 55-57).
0850926491
2002405350
Organizational change.
Public administration.
Customer relations.
JF1525.O73 / A94 2000
352.3 / AYE 1986