Measuring customer satisfaction / (Record no. 31031)

MARC details
000 -LEADER
fixed length control field 00746cam a2200241 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20181210062937.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 920817s1993 caua g 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 92054368
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749412593
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency BD-DhBPA
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .G46 1993
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 20
Item number GEM 1993
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Gerson, Richard F.
9 (RLIN) 88356
245 10 - TITLE STATEMENT
Title Measuring customer satisfaction /
Statement of responsibility, etc. Richard F. Gerson.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Menlo Park, Calif. :
Name of publisher, distributor, etc. Crisp Publications,
Date of publication, distribution, etc. c1993.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 112 p. :
Other physical details ill. ;
Dimensions 26 cm.
440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Fifty-Minute series
9 (RLIN) 88357
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note INCLUDES INDEX.
590 ## - LOCAL NOTE (RLIN)
Local note
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
9 (RLIN) 88358
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Evaluation.
9 (RLIN) 88359
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type Public note
  Dewey Decimal Classification     Bangladesh Public Administration Training Centre Library Bangladesh Public Administration Training Centre Library General Reading Room 04/16/2018   658.812 GEM 1993 87758 04/16/2018 04/16/2018 Books Maher