@book{14181,
	author = {Wholey, Joseph S.},
	title = {Improving government performance :},
	publisher = {Jossey-Bass,},
	year = {1989.},
	series = {A Joint publication in the Jossey-Bass public administration series and the Jossey-Bass management series},
	address = {San Francisco :},
	edition = {1st ed.}
}