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  <titleInfo>
    <title>When citizens complain</title>
    <subTitle>reforming justice and administration</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Lewis, Norman</namePart>
    <namePart type="date">1940-</namePart>
    <role>
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  <name type="personal">
    <namePart>Birkinshaw, Patrick.</namePart>
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    <place>
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    <place>
      <placeTerm type="text">Philadelphia</placeTerm>
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    <publisher>Open University Press</publisher>
    <dateIssued>1993</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>viii, 231 p. ; 23 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Norman Lewis and Patrick Birkinshaw.</note>
  <note>Includes bibliographical references (p. [223]-228) and index.</note>
  <subject authority="lcsh">
    <topic>Justice, Administration of</topic>
    <geographic>Great Britain</geographic>
  </subject>
  <subject authority="lcsh">
    <topic>Law reform</topic>
    <geographic>Great Britain</geographic>
  </subject>
  <subject authority="lcsh">
    <topic>Complaints (Administrative procedure)</topic>
    <geographic>Great Britain</geographic>
  </subject>
  <classification authority="ddc">340.11041 LEW 1993</classification>
  <relatedItem type="series">
    <titleInfo>
      <title>Law and political change</title>
    </titleInfo>
  </relatedItem>
  <identifier type="isbn">0335157459 (hb) :</identifier>
  <identifier type="isbn">0335157440 (pb) :</identifier>
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