Morgan, Colin.

Total Quality Management in the Public Sector : An International Perspective / Colin Morgan and Stephen Murgatroyd. - Buckingham, England ; Philadelphia : Open University Press, 1994. - xii, 212 p. : ill. ; 23 cm.

Includes index.

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0335191029 0335191037


Total quality management in government.

350.0078 / MOT 1997