TY  - BOOK
AU  - Morgan,Colin
AU  - Murgatroyd,Stephen P.
TI  - Total Quality Management in the Public Sector: An International Perspective 
SN  - 0335191029
U1  - 350.0078 
PY  - 1994///
CY  - Buckingham, England, Philadelphia
PB  - Open University Press
KW  - Total quality management in government
N1  - Includes index; Bibliography: p. [195]-200
ER  -