TY  - BOOK
AU  - Browne,Jim
TI  - Management and analysis of service operations
SN  - 044400789X
U1  - 658 19
PY  - 1984///
CY  - New York
PB  - North-Holland
KW  - Service industries
KW  - Management
KW  - Case studies
N1  - Errata sheet inserted; Includes bibliographies and index
ER  -