@book{20654,
	author = {Boles, Anita B. and Patterson, John C.},
	title = {Improving community response to crime victims :},
	publisher = {Sage Publications,},
	year = {c1997.},
	address = {Thousand Oaks, Calif. :},
	url = {http://www.loc.gov/catdir/enhancements/fy0655/96025253-d.html}
}