@book{24670,
	author = {Arcaro, Jerome S.},
	title = {TQM facilitator's guide /},
	publisher = {St. Lucie Press,},
	year = {1997.},
	address = {Boca Raton, Fla. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0803/97163015-d.html}
}