TY  - BOOK
AU  -  Gopal, V V.
TI  - Total quality management : : an introduction / 
SN  - 8178813580
U1  - 658.4013 
PY  - 2004///
CY  -  India
PB  -  ICFAI university press, 
KW  -  Executive ability
N1  - Includes Indexes
ER  -