TY  - BOOK
AU  - Drummond,Helga
TI  - The t.q.m. movement: What total quality management is really all about ! 
SN  - 8174760008
U1  - 658.5 
PY  - 1992///
CY  - New delhi
PB  - Ubs publishers distribution ltd.
KW  - Total quality management
ER  -