@book{28300,
	author = { Jeffries, David R  and Evans, Bill },
	title = {Training for Total quality management /},
	publisher = {Kogan Page Limited ;},
	year = {1992.},
	address = {London :},
	url = {http://www.loc.gov/catdir/enhancements/fy1013/92227970-d.html}
}