@book{33128,
	author = {Baugh, L. Sue. and Fryar, Maridell.},
	title = {How to write first-class business correspondence :},
	publisher = {NTC Pub. Group,},
	year = {c1995.},
	address = {Lincolnwood, Ill. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/mh031/95158817.html}
}