@book{36794,
	author = {Holloway, Jacky. and Open University.},
	title = {Performance measurement and evaluation /},
	publisher = {Sage Publications,},
	year = {1995.},
	address = {London ;},
	note = {"Published in association with The Open University."},
	url = {http://www.loc.gov/catdir/enhancements/fy0656/94074795-d.html}
}