@book{55022,
	author = {Clarke, Ronald F., and University of Manchester.},
	title = {Communication for the manager and administrator /},
	publisher = {University of Manchester, Department of Administrative Studies,},
	year = {1984},
	series = {Manchester training handbooks,},
	address = {Manchester (Crawford House, Precinct Centre, Oxford Road, Manchester M13 9QS) :},
	note = {Cover title}
}