TY  - BOOK
AU  - Mark, Goulston
TI  - Just listen: discover the secret to getting through to absolutely anyone 
SN  - 9780814414033
U1  - 650.1 
PY  - 2010///
CY  - New York
PB  - American Management Association
KW  - Business communication
KW  - Interpersonal communication
ER  -