Coming of age in reference services : a case history of the Washington State University Libraries - Zlatos, Christy (New York : Haworth Press, 1999)
"Co-published simultaneously as The reference librarian, number 64, 1999."
Includes bibliographical references and index.
Al Amin
Keywords: Washington State University. -- Libraries; Academic libraries -- Reference services -- Washington (State) -- Pullman; Case studies -- Reference services; Academic libraries -- Reference services -- United States -- Case studies