Bangladesh Public Administration Training Center (BPATC) Librar Search for 'su:"Customer services."'

Empowerment : HR strategies for service excellence /

]]> By Lashley, Conrad..
Oxford ; | Boston : Butterworth/Heinemann, 2001 .
xvii, 300 p. : 24 cm..
0750652446

Customer-driven services management /

]]> By Balachandran, S.,.
New Delhi ; | Thousand Oaks, Calif. : Response Books, 1999 .
333 p. ; 23 cm..
8170368413 (India : hb) | 8170368421 (India : pb) | 0761993711 (U.S. : hb) | 076199372X (U.S. : pb)

]]> Place hold on Customer-driven services management /

Designing and delivering superior customer value : concepts, cases, and applications /

]]> By Weinstein, Art..
Boca Raton, Fla. : St. Lucie Press, 1999 .
xii, 388 p. : 24 cm..
1574442406 (alk. paper)

]]> Place hold on Designing and delivering superior customer value :

Total quality service : principles, practices, and implementation /

]]> By Stamatis, D. H.,.
Delray Beach, FL : St. Lucie Press, 1996 .
xvi, 318 p : 24 cm..
8175140151

]]> Place hold on Total quality service :

Product service management /

New York : American Management Association, 1972 .
169 p. ; 24 cm..

]]> Place hold on Product service management /

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction /

By Chang, Richard Y..
Irvine, Calif. : Richard Chang Associates, 1994 .
vii, 104 p. : ill. ; 26 cm.

]]> Place hold on Satisfying internal customers first :

Handbook of services marketing & management /

]]> Thousand Oaks : Sage Publications, 2000 .
ix, 521 p. : 27 cm..
0761916113 (acidfree paper) | 0761916121 (pbk. : acidfree paper)

]]> Place hold on Handbook of services marketing & management /

How to Give : Quality Service to your customers /

]]> By Denton, D.Keith..
New Delhi : UBS, 1996 .
ix, 155 p. ; 18 cm..
8185392544

]]> Place hold on How to Give :

Customer Care /

]]> By Carter, Wendy .
New Delhi : Harvridge Consulting Group, 1996 .
Various pagenation; , Include Index 22 cm.
8175540400

]]> Place hold on Customer Care /

How to give quality service to your customers /

]]> By Denton, D. Keith.
New delhi : Universal book stall, 1989 .
ix, 158 p. : 18 cm..
8185392544

]]> Place hold on How to give quality service to your customers /

Measuring customer satisfaction /

]]> By Gerson, Richard F..
Menlo Park, Calif. : Crisp Publications, 1993 .
ix, 112 p. : 26 cm..
0749412593

]]> Place hold on Measuring customer satisfaction /

District energy trends, issues, and opportunities : the role of the World Bank /

]]> By Gochenour, Carolyn.
Washington, D.C. : World Bank, 2001 .
xvi, 105 p. : 29 cm..
0821349112 (pbk.)

]]> Place hold on District energy trends, issues, and opportunities :

Service quality : new directions in theory and practice /

]]> Thousand Oaks, Calif. : Sage Publications, 1994 .
ix, 289 p. : 23 cm..
0803949197 (cloth) | 0803949200 (pbk.)

]]> Place hold on Service quality :

Implementing quality with a customer focus /

]]> By Griffiths, David N.,.
Milwaukee, Wis. : | White Plains, N.Y. : Quality Press ; | Quality Resources, 1990 .
xii, 210 p. : 23 cm..
0873891104 (Quality Press) | 052791648X (Quality Resources)

]]> Place hold on Implementing quality with a customer focus /

Assessing financial access in Brazil /

]]> Washington, D.C. : World Bank, 2005 .
v, 80 p. : 26 cm..
9780821361313 | 0821361317 | 0821361325 (eISBN)

]]> Place hold on Assessing financial access in Brazil /