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Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.

Contributor(s): Material type: TextPublication details: Thousand Oaks, Calif. : Sage Publications, c1994.Description: ix, 289 p. : ill. ; 23 cmISBN:
  • 0803949197 (cloth)
  • 0803949200 (pbk.)
Subject(s): DDC classification:
  • 658.812 20 SER 1994
LOC classification:
  • HF5415.5 .S468 1994
Online resources:
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Holdings
Item type Current library Call number Status Notes Barcode
Books Bangladesh Public Administration Training Centre Library General Stacks 658.812 SER 1994 Available Mimosa 84456

Includes bibliographical references and indexes.

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