Bangladesh Public Administration Training Center (BPATC) Librar

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Public lists 75th Book Review SECTION-A Books Books in the Rectors' office 8th SFTC (DOICT) শেখ মুজিবুর রহমান Book Review
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Results of search for 'su:"Customer services."'

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- Denton, D. Keith (1)
- Balachandran, S. (1)
- Carter, Wendy (1)
- Chang, Richard Y. (1)
- Denton, D.Keith (1)
- Gannon, Thomas A. (1)
- Gerson, Richard F. (1)
- Gochenour, Carolyn (1)
- Griffiths, David N. (1)
- Iacobucci, Dawn (1)
- Johnson, William C. (1)
- Kelly, P. Keith (1)
- Kumar, Anjali (1)
- Lashley, Conrad (1)
- Oliver, Richard L. (1)
- Rust, Roland T. (1)
- Stamatis, D. H. (1)
- Swartz, Teresa A. (1)
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Holding libraries
- Bangladesh Public Administration Training Centre Library (15)
Item types
- Books (15)
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- General Reading Room (5)
- General Stacks (11)
Series
- A complete package f... (1)
- A practical guideboo... (1)
- Fifty-Minute series (1)
- Quality improvement ... (1)
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- Customer relations (1)
- Air conditioning fro... (1)
- Bank accounts (1)
- Banks and banking (1)
- Consumer satisfactio... (4)
- Customer services (11)
- Customer services--E... (1)
- Gas industry (1)
- Heating and ventilat... (1)
- Heating from central... (1)
- Job satisfaction (1)
- Personnel management (1)
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Your search returned 15 results.

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75th Book Review Books 8th SFTC (DOICT)

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Empowerment : HR strategies for service excellence / Conrad Lashley. by

Lashley, Conrad

Series: The hospitality, leisure and tourism series

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Oxford ; Boston : Butterworth/Heinemann, 2001

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.3 LAE 2002, ...

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Customer-driven services management / S. Balachandran. by

Balachandran, S, 1932-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi ; Thousand Oaks, Calif. : Response Books, 1999

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.80954 BAC 1999, ...

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Designing and delivering superior customer value : concepts, cases, and applications / Art Weinstein and William C. Johnson. by

Weinstein, Art
Johnson, William C, 1954-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boca Raton, Fla. : St. Lucie Press, c1999

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 WED 1999.

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Total quality service : principles, practices, and implementation / D.H. Stamatis. by

Stamatis, D. H, 1947-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Delray Beach, FL : St. Lucie Press, c1996

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.562 STT 1997, ...

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Product service management / edited by Thomas A. Gannon. by

Gannon, Thomas A [ed.]

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : American Management Association, 1972

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 PRO 1977.

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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by

Chang, Richard Y
Kelly, P. Keith

Series: Quality improvement series | A practical guidebook

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Irvine, Calif. : Richard Chang Associates, c1994

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.8 CHS 1994.

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Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by

Swartz, Teresa A
Iacobucci, Dawn

Material type:

Text; Format: print

Publication details: Thousand Oaks : Sage Publications, c2000

Other title:

Handbook of services marketing and management

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.8 HAN 2000.

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How to Give : Quality Service to your customers / D.Keith Denton. by

Denton, D.Keith

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: General;

Language: English

Publication details: New Delhi : UBS, 1996

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 DEH 1996.

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Customer Care / Wendy carter by

Carter, Wendy

Series: A complete package for a one day training workshop

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: General;

Publication details: New Delhi : Harvridge Consulting Group, 1996

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.312404 KOG 1996.

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10.

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How to give quality service to your customers / D. Keith Denton. by

Denton, D. Keith

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: General;

Publication details: New delhi : Universal book stall, 1989

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.82 DEH 1989, ...

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11.

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Measuring customer satisfaction / Richard F. Gerson. by

Gerson, Richard F

Series: Fifty-Minute series

Material type:

Text; Format: print ; Literary form: Not fiction ; Audience: General;

Publication details: Menlo Park, Calif. : Crisp Publications, c1993

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 GEM 1993.

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12.

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District energy trends, issues, and opportunities : the role of the World Bank / Carolyn Gochenour. by

Gochenour, Carolyn, 1949-
World Bank

Series: World Bank technical paper ; no. 493

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Washington, D.C. : World Bank, c2001

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 333.793 WOD 2001.

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13.

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Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by

Rust, Roland T
Oliver, Richard L, 1945-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Thousand Oaks, Calif. : Sage Publications, c1994

Online resources:

Publisher description
Table of contents only
Contributor biographical information

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 SER 1994.

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14.

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Implementing quality with a customer focus / David N. Griffiths. by

Griffiths, David N, 1935-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Milwaukee, Wis. : White Plains, N.Y. : Quality Press ; Quality Resources, c1990

Availability: Not available: Bangladesh Public Administration Training Centre Library: Checked out (1).

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15.

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Assessing financial access in Brazil / Anjali Kumar ... [et al.]. by

Kumar, Anjali, 1956-
World Bank

Series: World Bank working paper ; no. 50

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Washington, D.C. : World Bank, c2005

Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 332.10981 WOA 2005.

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Your search returned 15 results.

Public lists