| 000 | 00746cam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20181210062937.0 | ||
| 008 | 920817s1993 caua g 001 0 eng d | ||
| 010 | _a 92054368 | ||
| 020 | _a0749412593 | ||
| 040 |
_aDLC _cDLC _dBD-DhBPA |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.G46 1993 |
| 082 | 0 | 0 |
_a658.812 _220 _bGEM 1993 |
| 100 | 1 |
_aGerson, Richard F. _988356 |
|
| 245 | 1 | 0 |
_aMeasuring customer satisfaction / _cRichard F. Gerson. |
| 260 |
_aMenlo Park, Calif. : _bCrisp Publications, _cc1993. |
||
| 300 |
_aix, 112 p. : _bill. ; _c26 cm. |
||
| 440 | 0 |
_aFifty-Minute series _988357 |
|
| 504 | _aINCLUDES INDEX. | ||
| 590 | _aMaher | ||
| 650 | 0 |
_aConsumer satisfaction. _988358 |
|
| 650 | 0 |
_aCustomer services _xEvaluation. _988359 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c31031 _d31031 |
||